A disgruntled customer recently voiced their dissatisfaction with a Tada driver, raising concerns about the driver’s attitude and the subsequent customer service provided by Tada Singapore. The complaint sheds light on the challenges faced during the booking process and the unpleasant experience that followed.
The customer had booked an Economy Large car, clearly indicating in the remarks that it was for five passengers. However, upon arrival at the pick-up location, the driver displayed a negative attitude towards the group, leaving the impression that he held a racial bias against the man’s companions.
Drives 6-seater but cannot pick up 5 pax
Seeking assistance on how to set up the back seat to accommodate the stated number of passengers, the customer received an unhelpful response from the driver. While attempting to figure it out themselves, the driver made a comment questioning the number of passengers.
The customer clarified that they were five individuals, as stated in the booking app. To their surprise, the driver responded that his car could only accommodate four passengers, despite the obvious fact that it was a 6-seater vehicle.
Frustrated with the driver’s attitude and unwillingness to provide the service they had booked, the customer asked if he wants to drive them or not. The driver simply refused, instructing them to get out of his car. The customers complied, and the driver drove off without canceling the booking. Left without transportation, the customer had to use their spouse’s phone to book another car.
The situation took an unexpected turn when, in the middle of the night, the customer received a payment notification from Tada requesting payment for the canceled ride.
Driver jialat, customer service lagi worse
Confused and dissatisfied, the customer contacted Tada customer service the following morning. The first representative, identified as Sarah, appeared dismissive and hurried to end the call.
The customer explained the entire situation, highlighting the payment mode discrepancy, but Sarah insisted that it was booked as a cash payment, contrary to the customer’s payment preference of QR code.
Frustrated with the first call, the customer made a second attempt to speak with Sarah to avoid having to repeat their concerns. However, the call was abruptly disconnected by a representative named Johnathan, leaving the customer feeling disrespected and unheard.
In their third call to Tada customer service, the customer spoke with Michael, who offered a similar response. Michael acknowledged that transferring calls was not possible and defended Sarah’s handling of the previous conversation.
He explained that the company’s standard operating procedure was to escalate complaints to higher authorities for investigation, and customers could expect a response via email within three working days. When asked why email communication was preferred over a phone call, Michael attributed it to the company’s SOP.
The complaint highlights concerns about the quality of service provided by Tada Singapore, leaving the customer disappointed and questioning the company’s commitment to customer satisfaction.
