Commuters on the North-South Line (NSL) faced significant delays on May 11, 2025, due to a track point fault between Yishun and Sembawang MRT stations. The issue was first reported by SMRT at 2:24 PM, prompting the company to advise passengers to expect an additional 10 minutes of travel time in the affected area.
Details of the Incident
As the situation unfolded, SMRT provided multiple updates throughout the afternoon, with notifications issued at 2:38 PM, 2:54 PM, 3:10 PM, 3:22 PM, 3:37 PM, and 3:52 PM. In an effort to alleviate the inconvenience, SMRT announced the availability of free regular bus services between Yishun and Woodlands for affected commuters.
In addition, passengers traveling towards Orchard and Marina South Pier were advised to switch to the Thomson East Coast Line at Woodlands starting from 3:22 PM.
“We apologize for the delay to your journey,” SMRT stated in their communications, acknowledging the frustration experienced by commuters.
Crowd Management and Public Response
The delays resulted in large crowds forming at the bus stop outside Yishun MRT station, where many commuters were waiting for the free bus services. Photos from the scene showed a significant number of people gathered, highlighting the impact of the disruption on daily travel routines.
Ongoing Communication and Support
SMRT has emphasized its commitment to keeping passengers informed during such incidents. The company continues to monitor the situation closely and is working to resolve the track point fault as quickly as possible to restore normal service.
As the day progressed, commuters were encouraged to remain patient and to check for updates via SMRT’s official channels, including their social media platforms.
Conclusion: Importance of Preparedness
This incident serves as a reminder of the importance of preparedness and flexibility when using public transportation. Commuters are advised to plan their journeys accordingly, especially during peak hours, and to stay informed about potential disruptions that may affect their travel plans.
As the situation develops, SMRT is expected to provide further updates regarding the resolution of the track point fault and the restoration of regular train services.