Uber driver, Vincent, he had picked 3 full-time national servicemen at White Sands Mall in Pasir Ris who requested to be brought to Lakeside near the Chinese and Japanese Gardens near Jurong.
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However, when the driver brought the NSFs to their destination, they lodged a “fare review” complaint and managed to fool Uber into thinking that the driver had taken a longer route than usual. This caused the driver to lose over $21 in fare, which reduced his total earnings for the cross island trip to $4.