Working in a callcenter has made me lose faith in humanity
I’m 24 and recently finished my degree in communication and journalism. For the past year I’ve been working in a callcenter.
Now I’m finally looking for something in my field, but I gotta say. People are the worst. Most people are braindead.
Yes you see idi*ts online. Yes you know there are dumb people. But holy crap. When you spend a year talking to people on the phone, you realize how dumb everyone is.
Seriously, it’s insane. In my experience about 1 in 20 people seemed to be intelligent.
The amount of times I ended a call and thought to myself. ‘How has this person survived this long with that brain.’ and ‘This person can vote.’ is so high.
I’ve lost faith in humanity not because of the internet. But because a human being can only handle talking to a certain amount of idi*ts. I’ve crossed that line.
Call centers are this weird twilight lord of the flies workplace. Up to director level it’s mostly people who started out on the phones – usually no or limited higher education, and they feel like they got to where they are because they’re better than other people, and have something to prove. VPs and up have their MBA and are usually a-holes who are high on their own farts for being “executives” but are secretly bitter and view the people below them as cattle.
It’s excruciating working at a call center, but it is a great place to make connections and put some titles/bullet points on your resume. Make the most of the opportunities it does offer.
Make friends with the support staff – training, IT, workforce management, etc. they tend to be more sane and reasonable than the insane rat race of operations. I’ve retained some very good connections from my time in call center world, mostly from the support staff.
Get promoted – it’s easy to get promoted in a call center. It has little to nothing to do with your metrics (which are designed to be unattainable). Help people around you, help your sup/tl, get noticed. It gets you off the phones, and it gets titles on your resume. This is also when knowing the support staff pays off, as now if an opportunity in a support department comes up, they’ll let you know and recommend you to the hiring manager.
Next use your connections and experience to grfo and never return.