Those sending items via courier beware!
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EasyParcel Singapore and J&T Express refuse to take responsibility for damaging my parcel.
The customer received the item and the entire parcel was wet and the item inside was soaked with water. The box was torn and the item was damaged.
Wrote it to them and they refuse to compensate saying that the packaging was improper, I need to affix a fragile sticker, bubble wrap everything and ensure there is no space in the box.
I am also told to pack in a double-walled box with further padding.
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As expected, they find a lot of excuses to push the responsibility away.
Here are what netizens think:
- Never ever used J & T services, they are unprofessional & inexperienced in handling parcels. I used QExpress almost the same price with J & T, reliable service all my customers praised them
- It not delivery service fault, it sender to be blame how they pack and what kind of box quality they use.
- Very bad service. They have insurance and should claim on it instead of blaming the shipper.
- the packaging look worst then from Tmall send from china. spore packing standard so bad/low, services also very poor… omg
- Keep emailing to the courier don’t give chance might happen to others….make broadcast post to aware all about this situation
- What they said is true.. unfortunately, that’s the loophole for them to avoid responsibility.. same goes to food delivery.. any spilt food incident, it’s the provider to answer.. rider just deliver.. but out of goodwill, some rider ensure food are properly wrapped..
- Sender has to ensure proper packaging, the small value they are earning is to cover their logistic operational cost, they cant be answerable for the many thousands of packages, not easy, else pay a premium engage dedicated delivery driver & vehicle, trained to company standard