Pls share if appropriate to help raise awareness on the importance of finding the right vet for your precious fur-kiddos
On 3 March 2023 8.30pm, I left *vet name redacted* @Loyang Point with disgust and scorn. Despite they have had a previous bad track record of nurses misbehaving at their vet clinic playing with the castrated animal testicles that was captured on the news. My Dad & I decided to give the vet clinic a chance to treat my Hachi. With screenshot call proof, I tried calling *vet name redacted* clinic since 6.24pm to 7.25pm many times, I had hang onto the line for so long but No One Pick Up the call at all!
Hachi suffered an inflammation at his private area and he had vomited a few times yesterday. After numerous unsuccessful calls to *vet name redacted* Clinic ,we decided to head down to the clinic which is just a 15 min drive.
We arrive at 8pm, the clinic close at 9pm. It’s not pack neither did anyone told me the clinic is full. There are 3 staffs at the counter.
The nurse told me I must pay an additional walk-in fee $72.11 despite I had explained to her that no one pick up my numerous calls for 1 hour when I try to make an appointment.This is a vet clinic dealing with animal lives, how can they be so “uncontactable”?
Animals can’t talk, they can’t tell you where they are unwell, the vets are their voices. Don’t you think it’s strange that the vet clinic is so “Uncontactable” for so long ? Especially they house sick pets at their clinic too.
That’s so frustrating and wrong!
She referred me to see the Director ( Boss of *vet name redacted*) Doctor *doctor’s name redacted* in his room. He does not look friendly nor he seemed welcoming to me. He never once bother to ask me what happened to Hachi nor he has the care to take a look at Hachi for once. He only made it clear to me if I don’t pay the +++ extra walk-in fee $72.11, he will not see or treat Hachi at all.
I’ve always been more than willing to pay for Hachi’s vet fee but I am skeptical about this whole incident.
I asked *doctor’s name redacted* “How do I even made an appointment at *vet name redacted* Clinic when no one even bother pick up my numerous calls? “ He just shrugged & smirked & didn’t reply to me.
Despite I show him the call-proof from my Handphone, he told me 6-7pm they are all having dinner. But when I rebuked him that I even called *vet name redacted* from 7pm -7.25pm, no one picked up my calls at all.
Instead of been empathetic & apologetic, that *doctor’s name redacted* sarcastically mocked at me “If you are not happy with our service, you can go & see another vet clinic . I don’t think you’ll pay the add-on walk-in fee “
He immediately stood up & opened the clinic room door to chase both me , Dad & Hachi away . He would rather spent time insisting me to pay the add-on extra walk-in fee $$$ but never bother once to even take a look at my Hachi and check his condition to see if it’s an emergency case.
The fact that *doctor’s name redacted* prioritized on the extra fee payable to him rather than at least care about the condition of his animal patient made me doubt his professional ethnic code as a vet. Hachi has visited his clinic for his annual vaccination last year but was seen by a lady vet instead.
My last words to *doctor’s name redacted* is “ Unfortunately you have no professionalism as a vet and have no love nor compassion for animals at all. You are not fit to be a vet!”
In response, *doctor’s name redacted* replied me nonchalantly “Yes I’m not fit to be a vet!”
Pls be cautious when choosing the right vet for your furkiddo. Don’t feel obliged or fall prey into paying any additional pet service fee which cannot be justified without a valid reason. The phone calls I made to *vet name redacted* are never engaged. They rang but no one actually bother to pick up my calls at all !
The crux of the whole incident is the vet *doctor’s name redacted*‘s unprofessional handling & rude attitude especially when he is the Boss of the clinic. He never told me the clinic is full.He never mentioned he will be treating Hachi out of operating hours that’s justified the walk-in fee $$$. He just prioritizes I must pay the walk-in fee for Hachi to be treated now during the operating hours despite of my numerous attempt to make an appointment.
There are still 3 staffs around the counter when I just left the clinic. How busy is that no one pick up my calls ?
Source: Facebook