I left my wallet in a Grab car and submitted a lost and found request immediately just before 3pm. Over 2 hours later and another 2 requests, called up at 530pm, was told that driver returned it at the office in Sin Ming Lane, close to where I was. So if I didn’t call, nobody would have told me?
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And to make matters worse, was told that the office closes at 6pm and they can’t wait for me. So brilliant, no wallet or ID. So nobody at the Help Centre contacted me, or the personnel at the office.
And when queried about my 3 emails, I was told it went to the junk mail. Could have been avoided had Grab actually had proper customer service. Having said that, I have already deleted the app. Never using Grab again.