We booked a ride on Tada last Friday, and we were assigned to driver *personal details redacted*, who drives a silver Toyota Camry Hybrid.
The ride was normal and the usual, until we were close to reaching our destination Lot One mall. He asked for payment when we were 5 minutes away from the destination, after which his attitude took a turn for the worse.
It was raining that evening, all the way from our pick up point at Woodlands to Choa Chu Kang, and even until we were arriving at our destination.
He stopped somewhere at the drop off area and wanted to let us alight there, but my sister politely requested for him to drive to the shelter, which was less than a km away, and he was going to pass by that area to exit the drop off point anyway.
Note that it was still raining at this point, and so we pointed that out to him, to which he replied in a rude tone, saying that it is the tree and not the rain, implying that the rainwater is coming from the tree and not the sky I’m guessing.
Our polite request was returned with a rude answer. As I was seated on the right side, I scooted over to the middle seat to allow us to exit the vehicle quicker later on as we were almost late for our movie, and at the same time to let him move on to his next passenger faster.
As I was doing so, he raised his voice and scolded me, asking me to wait, and I explained to him that I’m not exiting the vehicle, but merely moving towards the door for a quicker exit later on, to which he replied in a derogatory tone.
He continued to scold me until we alighted the vehicle. This is the type of service we get from private hire drivers.
To be very honest, there are a small portion of those that still provide great customer service, don’t get me wrong, not all of them are like the driver mentioned above.
I respect those that are friendly towards customers and treat them with basic respect.
