I have bought the router for this seller (*name redacted*) and it’s faulty , white smoke came out from the router .
I have arrange express courier to send it back to the seller and seller acknowledged that item received , however refuse to refund my money after checking .
Seller insist the item was working well and item is returned back to the seller . Seller had integrity issues and sold a dangerous, faulty item potentially burnt my house.
I have kids at home and currently pregnant , I am so afraid when I saw white smoke, no time to react to take video.
Safety first is to off the router by cutting off the electricity and the whole route is heated with smoke , my son burnt his finger .
I have proof that seller received the item and tracking courier slip of sending back . Why would a seller staying in huge landed house have no integrity and sell a faulty item that endangered people life ?
And Carousell is doing nothing after several reports made ? It’s a safety issue here , if I didn’t realized earlier , my house will be on fire !
It’s okay that I don’t received any refund but I am angry that seller sold a dangerous product which is spoil and causes fire if not noticed early !
Netizens’ comments
- The adapter is for laptops not router. Laptop chargers tend to have a higher voltage and if used on a product that can only absorb a certain amount of power, the item can catch fire.
- The seller should have refunded regardless of whether the product is working or not once you have returned. This is cheating, pls lodge a police report.
- Don’t buy things electronics online. Buy established brands (not that they have no problems!). Not worth to worry when things catch fire.
- Don’t look like you are using the original adapter. Should have check online first before buying.
Source: Jasmine Lee on Facebook