What to do when your facial salon insist that you top up, if not they can’t serve you anymore?
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Bought a 10 session package for $500 about 2 years ago. I used up 5 sessions.
During my last session, they told me my package will be obsolete because they will upgrade their treatment machine soon.
I have to top up $30 x 5 sessions making it a total of $150 so that they can continue my treatments using the upgraded machine. I told them I will need to think about it and I walked out.
What can I do?
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Netizens’ comments
- ask for money back then since they refusing to perform on the terms they took ur money to begin with
- Report to CASE
- This is why you don’t buy “packages”. Once they have the money, you as a consumer has no power.
- Oh wow, it is bad that the salon is doing this. If there is no expiry date for your package, I don’t see why they would not honor the terms at signing – after all, they chose to set those terms as a business.
The whole marketing behind ‘locking in a package’ at one shot is so that you don’t have to pay for increases in future pricing, so this seems to put you as a consumer in a lose – lost situation. - Ask them for a refund (they will probably refuse), then back down to converting the remaining 5 sessions ($50 x 5 = $250) into 3 sessions on the new machine ($80 x 3 = $240). If they don’t agree, tell them that you are already being very reasonable, otherwise you will report to CASE.
- This is like paying for 10 years coe but at the 9th year you have to top up to use the remaining one year or else you cannot drive your car
- Sounds like a scam, can be reported to CASE as someone else mentioned in another comment.
Another scammy tactic is when you buy a package and have trouble booking slots. Because they have oversold and now you can never spend the amount due to scheduling. - What are the terms of the contract between you and the salon? Was there an expiry date for the package? If there is none, then the salon is obliged to perform.