Facebook user Rosnah Abu shared how she ordered a cake for a birthday party but her delivery order was allegedly cancelled by the delivery driver and no new arrangements were made.
The staff then asked her if she still wanted the cake and it can only be delivered in 30 to 40 minutes. However, her party guests were already leaving.
She then requested for a refund and was allegedly told to email the company instead, and when she did so, she said that all she got was a refund invoice without an apology.
Here is what she said
Ordered a cake from Chocolate Origin website on 3rd Sep for a birthday party. I chosed the time slot 7pm to 9pm delivery on same day. By 9.15pm, no cake was delivered.
I called Chocolate Origin branch at Jewel and was told to call main branch at Kallang. Called them at 9.15pm and was told that delivery driver cancelled the pickup. I was shocked that Chocolate Origin did not bother to make another arrangement!
When I asked staff ( who’s name is AR) why no new arrangement made for the delivery, she simply said sorry with no other explanation!!
She in fact asked if I still want the cake! And If I still want it to be delivered, can only be delivered in 30 to 40mins. I rejected this as my guests were already leaving. I requested for refund and was told to email them instead.
I emailed Chocolate Origin about what happened. The reply came with a refund invoice with no apology at all.
What if I didnt call to chk? I would still be waiting for the cake which would never be delivered!
A birthday cake is the highlight of a birthday party and no thanks to Chocolate Origin, there was no cake for birthday boy.
