In a recent incident, a woman detailed her unsettling experience with eggs purchased from the FairPrice Toa Payoh HDB Hub branch.
The Woman’s Experience
The woman, speaking to 8world News, disclosed that she bought the eggs on a Monday evening, intending to use them for her family.
Little did she expect that what seemed like a routine purchase would turn into a moldy ordeal. The eggs, purchased at around 11:16 pm, were initially set aside at home, awaiting placement in the fridge.
However, it was during this seemingly mundane task that the woman noticed an unpleasant surprise – the eggs were covered in mold.
Despite the egg box being transparent, the mold was not discernible at the time of purchase. The woman expressed her surprise, stating, “You really can’t tell through the box.”
Reporting the Issue
Upon the discovery of the moldy eggs, the woman promptly reached out to FairPrice via Facebook Messenger to bring the issue to their attention.
In response, FairPrice’s spokesperson not only apologized for the inconvenience but also offered a solution. The woman was advised to return the products with the receipt for a refund or exchange at her convenience.
FairPrice Group’s Perspective
FairPrice Group emphasized the paramount importance they place on food quality and safety. The group assured customers that they could return substandard products to the supermarket of purchase, accompanied by receipts, for an exchange or refund.
