Hi Everyone,
I had a terrible encounter with Guardian Health & Beauty
On 19 Feb(Sun), I used Guardian’s Exfoliating Facial Wipes which as advertised as ‘Dermatologically Tested & Proven’, hence I thought that it was a safe product to use. This was my 1st time using this product from Guardian.
I used this facial wipe, all over my face. There were multiple small dried pimples on my face. After wiping my face for less than 1 minute, I realised in the mirror that the was an abrasion on my left cheek.
I highlighted this issue to Guardian SG on 21 Feb(Tue). The customer service officer then informed me to seek treatment and get a doctor’s memo on the same day. She then assured me that she would call me latest by 24 Feb(Fri) for instructions to send the facial wipes to Guardian and for further updates from Guardian.
I sent the requested doctor’s Memo of 21 Feb(Tue), the next morning 22 Feb(Wed). There was no calls, emails or any follow ups by 24 Feb(Fri) as mentioned by Guardian SG.
On 27 Feb(Mon), I sent in another email for an update but was received with radio silence.
In the morning of 15 Mar(Wed), after 22 days of radio silence, I commented on Guardian SG FB page on my issue. Guardian’s Customer Service officer got back to me around 4pm the same day only to inform me that they are not liable as there was a small pimple that caused my facial abrasion. She quoted a small fine print ‘Avoid contact with eyes and broken skin’ IGNORING the other fine prints of ‘reinforce skin barrier function’ & ‘OUR PROMISE, TRY IT, LOVE IT, OR YOUR MONEY BACK’.
The abrasion have resulted in a scar on my left cheek. The abrasion is multiple times bigger than the dried pimple that was claimed by Guardian to have cause my abrasion.
After I have highlighted to Guardian SG on the other fine prints that they CHOSE TO IGNORE, I was only offered a S$20 gift voucher as a form of ‘goodwill’ but not any admission of liability from Guardian SG.
Even Hiruscar gel for scars is retailed at S$26.15 on Guardian SG website. Dermatol Ultra Scar Gel is retailed at S$88.35.
This experience with Guardian’s denial of liability have left a bitter taste on the whole organisation, DFI Retail Group. For without Guardian’s ‘Dermatologically Tested & Proven’, ‘reinforce skin barrier’ & ‘OUR PROMISE, TRY IT, LOVE IT, OR YOUR MONEY BACK’ facial wipes claims, my one dried pimple of the many other dried pimple on my face, would have caused the abrasion and now scar on my left cheek?
