Facebook user Vee Bel Lee shared how she bought a Louis Vuitton clutch bag from an online seller, and the bag that she received allegedly came with defects.
She said that the bag that she got came with two holes on it, and she didn’t know about it – they seller had said that “they encourage viewing photos using out magnifying function for clarity”.
The netizen also shared that after pulling the zipper on the bag twice, the zipper pull fell off.
She added that the seller was allegedly unable to provide her an answer as to why they didn’t provide a photo of the black mold inside the bag, and they then blocked her on Instagram.
Here is what she said
BEWARE OF THIS “LUXURY” ONLINE SHOP VALUXRE
Bought a LV clutch from them. They rated it 8.8/10 on their site. In the pictures, it didn’t show that the zipper closure had two huge torn holes.
Look at the first picture. That is what was on their site. They expect customers to magnify and zoom in and hunt for defects. They could have simply stated in their specifications / descriptions that the zipper closure had two holes and left it to clients to decide if they can accept the defect before purchase. Instead, they paint a glorious picture of how great the condition was of the bag, when it was in fact a nice big ol’ lemon.
They intentionally choose to practice deceptive marketing and when confronted on the defects, dare to shift the blame to the customer that we did not zoom nor magnify close enough to spot the issues. (!!!?)
After not being able to answer why they didn’t have a picture of the inside of pocket (where there was a lot of black mold, seems pretty convenient they didn’t have a picture of that), they did what any reliable and trustworthy seller would do and BLOCKED me on IG, so that I couldn’t feedback further. Classy, is this the way online businesses are run these days, hiding behind a screen and just blocking?
And after pulling the zipper to and fro a grand total of TWO time, the zipper puller fell off! See pic. How do you even rate an item with so many defects a 8.8/10???
Unlikely I will ever get a refund from these jokers, so instead, I’ll do a PSA to ensure no one else gets cheated by their deceptive marketing tactics.
Buyers beware of this so-called second hand reseller VALUXRE in Singapore. They can also be found on carousell. Disgusting and dishonest sellers.
On a side note, never trust sellers who call you “dear” when you are clearly frustrated with the deceptive marketing, and then they bring down the hammer by blocking and deleting their “dear” when your feedback is unpalatable to their eyes.