TikTok user @qierrachoo shared how she bought a sofa from IKEA Singapore a few months ago and found that it was infested with insects.
She said via the captions in her video that she bought the grey sofa from an IKEA outlet back in October last year.
However, after a while, she started finding bugs on the floor around her home.
They then bought a disinfectant, and when they flipped the sofa over, found the insects all over the floor, spreading to the other wooden furniture around her home.
The netizen said that she had already escalated the issue to IKEA for the third time, and was told that they can only take their sofa back after “2 whole weeks”.
IKEA responds
A spokesperson for IKEA responded and said that all of their natural products are treated before being packaged and sent for distribution.
They added that however, bug issues such as this can come from any source and it can be extremely difficult to track.
The spokesperson added that it could be from the supplier or manufacturer’s premises, the shipping containers, ports, external warehousing or other touchpoints across the chain.
Checks are also conducted monthly at their stores and they perform pest control at all their retail floors, warehouses, and restaurants; none of the outlets had reported infestation(s) of insects.
IKEA has launched an internal investigation and will be looking into the packaging of the sofa and getting in touch with IKEA global.
They also confirmed that the customer had reached out to them on 30 January and that they responded to her on 7 February and “resolved the matter”.
@qierrachoo @IKEA @Ikea_official since I’m still waiting for your call and I’m tired from cleaning bugs #sofa #ikeasofa #bugs #infestation ♬ France Accordion Swing – MIZUSATO Masaki