Visiting your loved ones in the hospital is often not a joyous occasion, especially when loved ones are on the death bed.
Facebook user Eileen Meilisa recently posted on her Facebook claiming that the hospital staff lack empathy.
Here is what she said:
During my mum 16days in hospital, i have made a request to transfer to SGH as 10 days in icu ward 23 bed 32,36 repeatedly 4hourly blood test but could not find the source of the infection as claimed profound of septic shock in nature, but got rejected as mum isn’t in stable condition and that they claimed everywhere is the same. 11th day transferred to general ward, hoping for a miracle and seek for transfer again to get a second opinion, mum condition deteriorate so i gave up the thought of transferring her. Medical practicers in SKH Ward 610 is a nightmare!
2 horrifying incident happened:
First, 1 of the ward doctors by the name of Dr Johnathan came up to me right infront of my mum bed here is the conversation “your mum is in her last days and that transferring anywhere is the same..whether u want her to die at home, at SGH, at SKH or even Hospices. We can easily prolong her life to be able to see your wedding next month by putting her on drips”
Second, a ward nurse (PRC young nurse) handling my mum doing handover shift to another nurse (Joey Foo) and a guy nurse while i on my mum’s bedside. Partial handover loud conservation went exactly like this “you need to take photo with ur hp and submit the patient (my mum) BP and Oxygen level every hourly and key in manually in their computer system, if she (my mum) die then it will be use as a proof, if she (my mum) never die then no need to do anything la” HELLO!!??? What did i just heard? am i deaf?
Apart of all these, soiled diaper also takes nearly 40mins to be cleaned up after nurse is aware just bcos my mum could not communicate, could not call out for help when needed to. It should not be neglected like this and caused her to have bedsores and infections on her inital wounds at the butt area.
Knowing my mum well, i just kept my cool and decided to head to their patient relationship center to do file a complaint. My purpose of sharing on social media because i don’t receive any updates on all these complaints yet am seeing worse thing happening in the ward.
Ministry of Health, Singapore Sengkang General Hospital Please remind the medical practicers to have empathy with patients and next of kin, be mindful of the choice of words and speak with respect just like you wished to be treated with.
As a nurse, i think it is important to protray professionalism at all times during their duties.
I spent an average of 6-8hrs a day in the ward and witnessed how nurse (Joey Foo) shouting around in the ward forgetting this and that shouting for colleagues to bring over, gossiping with colleagues infront of next of kin regards which and which doc just increased the medication dosage without informing. Not protraying impatience with helping elderly to the washroom when asked to. Lastly i like to especially thank this nurse (Cindy Tan) and a ponoy guy nurse that cleaned up my mum nicely after my mum passed on.
I like to have an explanation on this “You can prolong my mum life by just putting her on drip, why she still passed on?”
