A woman shared on Facebook how she made a Paynow transfer earlier today and saw that the transaction went out twice.
Here is the story:
“Did 1 Paynow transfer via DBS this morning, received SMS notification once.
Seeing my account balance doesn’t seem right, went to see transaction details and saw it went out twice.
Called the bank and the CSO tried to say I accidentally did paynow twice. I said if I were to send 2nd time, I’ll have to key the recipient’s mobile no. again isn’t it?
He then said maybe there’s a system glitch he’s not so sure about. He then urges me to resolve on my end with the recipient otherwise the bank needs to get the recipient’s authorization which takes 2 weeks – 1 month to get my money back.
Otherwise, if the recipient is not willing to transfer back, the bank requires approx. 1 month to retract for me.
I said if I never take notice of my account balance, that’s it already.
He said he understand my frustration but there are only these options he can offer. Asked him to feedback to his management to resolve this issue as I’ve seen online posts with people having same issue as me.
He said he’s aware of this issue and will feedback accordingly.
Just to bring more awareness for this, either take note of your account balance before you do transfer or just maintain enough funds for your paynow transfer”
Source: MicKki Lau Mei Qi on Facebook