In a shocking incident on 7th January, a woman in Singapore encountered a distressing surprise in her bread from BreadTalk. The discovery of a cylindrical object, likened to a steel pipe, has raised concerns about food safety and quality.
The Alarming Discovery
The incident unfolded when a woman purchased bread from a BreadTalk outlet in Plaza Singapura. Keeping it for the next morning, she was taken aback when she discovered a cylindrical object embedded within the bread after taking a bite.
Sharing her ordeal on Xiaohongshu, a Chinese social media platform, the customer posted images revealing the cylindrical object baked into the bread. The pictures depict the centre of the hollow pipe filled with what appears to be bread.
The Unpleasant Taste and Potential Hazards
Describing the experience, the woman expressed that she almost broke a tooth. The gravity of the situation was heightened as she emphasized the potential dangers, especially if the unsuspecting consumer were an elderly person.
Despite BreadTalk’s attempt to appease the situation with a 50% discount voucher, the affected customer refused the offer. Instead, she took the matter seriously, reporting it to the Singapore Food Agency (SFA).
SFA’s Response and BreadTalk’s Acknowledgment
SFA has affirmed its commitment to food safety and has initiated an investigation into the incident. They take all feedback alleging poor food safety practices seriously and will not hesitate to take enforcement action if warranted.
BreadTalk has acknowledged the incident, revealing that a stainless-steel mould was mistakenly left in the pastry. Terming it an unfortunate oversight by their kitchen team, BreadTalk assured customers that the implicated product has been removed from all outlets.
Customer’s Response and BreadTalk’s Compensation Offer
Despite BreadTalk’s efforts to make amends, the affected customer declined the 50% voucher. She opted to report the matter to SFA, emphasizing the need for thorough investigations into food safety concerns. BreadTalk, in an effort to address the issue comprehensively, extended a gift hamper, a dining card, and even potential coverage for the customer’s dental bill. However, these gestures were also declined by the affected customer.