In a rather unsettling incident, a woman named Wendy made a disturbing discovery while serving breakfast to some kids.
According to a report by STOMP, she had stumbled upon a large piece of broken glass at the bottom of a jar of Nutella spread.
This unexpected encounter raised questions about product safety and quality control.
The Shocking Find
Wendy’s encounter with the glass fragment occurred after she had purchased the Nutella from the FairPrice outlet at Rivervale Mall earlier last month.
Disturbed by her discovery, Wendy took immediate action. She visited the store on September 17th, hoping to address the issue promptly.
However, as it was a Sunday, there was no manager or administrative staff available. Nevertheless, a male employee took down her phone number and email address, assuring her that the matter would be looked into.
FairPrice’s Response
A spokesperson from the FairPrice Group issued a statement following the incident. They expressed their awareness of the situation and assured the public that they are actively investigating the matter.
Commitment to Safety
FairPrice Group emphasized their commitment to product and food quality and safety. They stressed their dedication to upholding high standards of food safety for their customers.
Immediate Resolution
Acknowledging the distressing nature of finding foreign objects in a purchased product, FairPrice Group stated that they had already provided a full refund to the customer.
They also pledged to work closely with the supplier to identify the root cause of this incident and resolve the issue with the affected customer.
Customer Recourse
To further demonstrate their commitment to customer satisfaction, FairPrice Group reminded customers that they can return or exchange products of unsatisfactory quality at the same store of purchase, provided they have the receipt.
Similar incidents
Another netizen by the name of Mary, also told STOMP that she bought a packet of sushi for lunch on 30 August, when she found a piece of glass inside the sushi while eating it.
She then handed the piece of glass to the customer service at the Fairprice outlet where she had bought the sushi from, at Nex in Serangoon.
Fairprice then issued a statement in response to the incident and said that the object in the sushi was a plastic piece from a container that might have been broken during the preparation process.
They also issued a refund to Mary and apologised for the incident.