A netizen by the username of pinkcaramelpudding shared about her disturbing dining experience with a pizza order from Little Caesars at Funan mall, where she found a cockroach in her food, according to a report by MustShareNews.
The netizen, who shared the incident on social media platforms, detailed how the family was mid-meal when the unwelcome visitor made its appearance. The baby cockroach had purportedly crawled out from under their pizza.
The discovery understandably resulted in a loss of appetite, and the family decided to cease their meal.
Unsuccessful Attempts to Contact Little Caesars
Adding to the frustration, the netizen claimed to have dialed the outlet 28 times in an attempt to address the issue with Little Caesars directly. However, the repeated calls were allegedly met with hang-ups, leaving the family without a resolution.
Undeterred, the netizen explored other channels, including the “Chat now” function and a feedback form on the Little Caesars website. Despite these efforts, the family encountered what they described as “radio silence” from the pizza chain.
In a bid to escalate their complaint, the netizen resorted to leaving a Google review, imploring Little Caesars to contact them for resolution.
Little Caesars responds
Responding to media queries, Little Caesars said they have since reached out to the customer after being notified of the incident on 14 December.
They said that they are in the midst of “communicating closely with the customer” and that the woman has since accepted their compensation and apology.
However, the chain added that they were not able to find where the cockroach came from, and added that their last pest control maintenance was done on 23 November, with no cockroaches being found, based on the report given.
Little Caesars also added that they will take responsibility for the incident and have also offered the woman a full refund and two large pizzas as compensation.
The Singapore Food Agency (SFA) also added that they are currently investigating and added that they will not hesitate to take enforcement action if evidence of poor food safety practices are found.
What she said in her post
This happened on Monday. My family was having our dinner and mid meal, the baby cockrach crawled from under our Pizza and we completely lost our appetite. Not to mention, I dialed the outlet 28 times (they just keep hanging up). We gave up and stopped in the end.
I’ve contacted them through the “Chat now” function, feedback form. Radio silence from Little Ceasers. I even left a google review begging them to contact me. Nothing. How long should I reasonably wait for their response? And who else should I contact at this point? SFA? I just want to seek for a compensation for the Pizza we discarded that day. Literally nothing else…
