In a recent Facebook complaint that has garnered attention online, a customer expressed frustration and disappointment over an incident that occurred at the Ya Kun Kaya Toast outlet located at City Square.
According to the customer’s account, she patiently waited for a table until an individual vacated one. Seizing the opportunity, the customer promptly occupied the empty seat, planning to join the queue after to buy her food.
However, the Ya Kun cashier then insisted that she give up the table. The cashier’s reasoning was that the table was reserved for the next person in the queue who was placing an order.
Perplexed by this request, the customer sought clarification, questioning why she were being asked to surrender their seat when Ya Kun’s own policy, displayed on a prominent sign at the cashier counter, instructed customers to find a seat first and then proceed to the queue for ordering.
The customer assumed that those in the queue already had a table assigned to them, or if they didn’t, they should secure one before joining the queue.
However, despite pointing out the sign to the cashier, the situation did not improve. Instead, the cashier persistently maintained their stance, even as another staff member involved in coffee preparation joined in and proceeded to shout at the customer, suggesting that she should leave if she wasn’t going to consume any food or beverage.
The incident left the customer shocked and deeply upset, feeling that she were treated unfairly by the Ya Kun staff members who not only disregarded her efforts to adhere to the restaurant’s rules but also handled the situation with rudeness and unnecessary aggression.
The customer concluded her complaint by expressing her strong dissatisfaction with the staff’s behavior, vowing never to patronize Ya Kun Kaya Toast again.
Here is what she said
I was at Ya Kun Kaya Toast at City Square outlet. I waited around for a table, and a customer got up.. and I sat down.
But suddenly.. the Ya Kun cashier told me to get off the table, as it is meant for the person in the queue who is ordering. I asked the cashier why must I give up my seat? I was merely following the “rules” set by Ya Kun itself.
A big sign placed at the cashier counter, that says, find a seat first, then queue and order.
I presumed those in the queue and ordering already had a table. If they didn’t, they should get a table first?
The cashier staff was very rude and insisted that I give up my table, so i showed him the sign they put up. Still.. the cashier insisted that I was wrong. Then another staff who was preparing the coffee.. shouted at me, asking me to leave if I am not drinking.
I was shocked and very upset with all that had happened. The staffs dealt with this unfairly, and they didn’t have to shout. I was just showing them, I was following the rules.
I will never go there again!
