Facebook user Kristine Giam shared in a lengthy post about her experience at House of Seafood, where she allegedly found a cockroach inside her food, according to Mothership.
Here is what she said
Full Cockroach found in dimsum.
Disgusting! Almost bite into the food already!
Attend by a staff who can’t make decision because no manager /supervisor was around and only offer to waive the affected items after I requested. Almost half the food we didn’t touch after the cockroach was found. We have to stop continuing our meals & I still pay for the bill which includes service charge & tax..
(service charge for having roaches maybe..)
Lucky I double check the bill because they didn’t even deduct away my dessert (yet to serve) and I’ve to ask them to redo the bill.
The staff offered a $50 voucher instead of waiver of the meal, I didn’t accept it bcos I’ve those vouchers already and I’ve never use it before..as I don’t think I will go back again and spend another $100 after this episode just so I can uitilise the voucher on normal/off peak days as the voucher have terms&condition to meet.
I mean… Come-on #houseofseafood, your service recovery can be better than just a voucher to apologise for what is found on ur food right? Not as if I ate lobster and seafood items and I asked for waiver of the meal.. I only had some dim sum.. Total bill after deduct the affected items is $42.60.. After all we didn’t even had a full and pleasant meal at your restaurant due to the cockroach.
You should at least have a manager or a person who can make decision when such situation arise and not just let a service staff handle these.
Their staff was fast to take away my plate after I call for them (lucky I took the pictures with backdrop of house of seafood name already) otherwise can’t proof it’s them and I’m at their restaurant.
Those who wants to see the cockroach, I’ve attached the pictures for viewing..
Restaurant responds
The owner of House of Seafood, Francis Ng, told 8world that his resurant’s kitchen is very clean and that the dim sum are placed in steaming baskets before serving.
He said that the insect might have flowing into the restaurant and landed on the plate after it was served to the customer.
Ng claimed that Giam was seen in their CCTV footage arranging the food for a photo and taking out two pieces of siew mai from the basket to put onto her plate, to take a photo of it in front of their signboard.
He also alleged that Giam asked for the whole bill to be waived off, and she asked for a “very large” figure as compensation after declining their offer to pay for any medical expenses that may stem from this incident.
However, Giam spoke to Mothership and said that she didn’t ask for any compensation.
SFA detects food safety lapses
SFA confirmed with Mothership that their officers detected lapses in food safety at the restaurant after the feedback, and said that they will be taking enforcement actions against the operator.