Like honestly speaking, is UOB doing their job well?
The amount of fraud cases has been uprising.
These transaction were done while I was sleeping and I had since terminated the card.
Often, we do have OTP triggered to us while such transaction was made but no there isn’t to me.
I am not a gamer and I do not play games let alone buying credits with a credit card I had just received merely less than a month.
Called in UOB centre and they told me to make a police report as the transaction was LEGITIMATE. Wow
To date, no follow up was given to me and when I called in, I was asked to make this payment which was not done by me.
Any idea how to resolve this issue?
- Make police report, with the report, UOB can initiate a charge back with game company and the registered account will be banned.
- Always disable overseas card usage when you are not travelling, just 5 seconds to do so via app.
- This happened to me about 6-8 year’s ago on CIMB credit card. Unauthorized transaction until one day the bank staffs call me. 1st credit card terminated, issue with 2nd credit card once activated the unauthorised transaction happened again I haven’t use the 2nd credit card yet? Terminated the 2nd credit card again. Issue with 3nd credit card I never activate the credit card but try to login to one of the unauthorised transaction website pretend for transaction. To me suprise my 3nd credit card details in the purchasing payment page? I straight away cancelled the credit card never use CIMB BANK credit card again.
- Not only uob, its happened to me for DBS and Maybank. No otp from Maybank but luckily I received otp and notification from DBS so I called both banks immediately to cxl my cards. Sometimes you accidentally clicked a link without knowing it and they fish your credit card details and shopping happily. Now there are many pop up advertisements while using the phone so be careful not to click on all these advertisement links.