A Facebook user, shared how she had engaged maid after maid (3 maids in total) from an employment agency at Bukit Timah.
She alleged that the maids were all problematic, and she had to keep paying extra money because of it, paying over $11k in a year for maids who cannot work.
You can read her story below.
First maid complain everywhere pain
Beware of this *agency name redacted* at Bukit Timah.
Since Jan2021 to Oct2021, I already signed 3 engagement contract with them. They did not assist us and they did not provide me with the right FDW. I had already paid over $11k to the agency within a year.
The first one was problematic. She went hiding in the toilet every hours. Broke many things in my house, unable to do housework because stomach pain, leg pain, hand pain even her hair also pain. She told me that she doesn’t know how to iron my clothes. She wakes up later then all of us and took 1hr to do her hair treatment. She even tell me she sense ghost.
I had feedback all these to the agency but the agency asked us to wait and wait until finally we cannot stand
Paid $5k for 2nd maid who went MIA
FDW anymore and return to the agency. The agency transferred the first FDW. I had doubt on this and the agency transfer her, earning another agency fee?
I paid another $5k for the second FDW although it stated free agency fee?
After near to 2 months wait, there was no updates from the agency until we contacted them. To our surprise, the Second FDW went MIA even before she arrive.
3rd maid keeps crying because homesick
Again, I have to shortlist another FDW and signed a third engagement with the agency. After waiting for months and the third one arrive my house for 10days and she was seriously homesick.
When I called the agency about the emotional crying FDW, the agency just tell me to wait. When we informed the agency that I cannot keep the FDW and I will be sending her to the agency, to my surprise, the agency just closed their door on us. My husband have to went catching with the agency staff waiting outside the ladies toilet together with the crying FDW.
The agency did nothing to assist me when the FDW run away. The agency did not even inform me when the FDW run away from their agency.
I had to call police and call MOM seeking their advise.
The FDW was then sent back to her country by MOM. The FDW told MOM that we are very nice people but the agency does not want to release her and they kept her in the agency. She was very homesick, that she run away.
The FDW run away when they were house by the agency. The agency just push all responsibilities to us. I had all the whatsapp chat log with the agency. I had CCTV installed at my house as I have two children.
Within a year, I paid over $11k to the agency and I still don’t have a helper.Â
Feels cheated
*agency name redacted* and *agency name redacted* they are under the same roof. I waited for months and they did not assist us on this matter.
I felt so cheated after paying so much and I have no helper.
I contacted the police and had feedback serveral times to MOM, went to CASE and now at SCT. I felt that no one is helping me and the agency still continue to con other people.
I felt that I need to do something so that no other victim will fall into this scam.
Imagine that I spent over $11k within a year and the agency FDW all cannot work?
Please think twice before you engage them.
Disclaimer : these are my personal experiences and pardon for my English.
Please contact me if you need more information. I am willing to share them. I have the chat log, contract, emails and voice call to proof above.
Source: Chua Lerine on Facebook