WOMAN NOT HAPPY GRAB RIDER TOOK 1 HR TO DELIVER HER FOOD: “TAKE MRT 15 MINS ONLY!”

how to get grab to reimburse more for a 1h+ food delivery?

ordered at 7:45pm, the rider picked it up around 8 plus, delivered another order first and then delivered mine. i received my food at 9pm.

he was walking on foot. it should have only been a 5min drive or maximum 15mins via MRT (to my doorstep from the mall – the mall is 2 mrt stations away, straight road drive down, i live near the mrt)

contacted grab customer service and they said they will compensate only $3 but i said that it’s not fair – i waited 40 to 50mins for the delivery?

that’s basically 8-10x the waittime (if driving) or roughly 3x the waittime if the rider had taken the MRT… furthermore, grab did not inform me that it would be a stacked order 😐

i asked the rider if the stacked order was assigned by grab / the system and he said yes, so i told him to just deliver the food and did not disturb him with texts or questions.

has anyone had something similar happen before and managed to get a bigger refund? for reference, my order cost $23 excluding the delivery charge.

Netizens’ comments

1. A company like grab probably isnt reimbursing you from their bank, likely they penalise this deliveryman salary. He walk whole day to make ends meet, at least you got the food, I think just move on.
2. Just to share, as a rider/walker we have no control over whether we get stacked or single orders as it’s assigned by Grab.
3. since you said it’s nearby, why u don’t just go there instead of bitching about this? Grab riders will often stack and the food was delivered safely albeit in a longer time. Cfm opt for savers option then wanna blame grab.
4. Also why is it not fair? The food arrived to ur door step safely.. so the $3 refund grab is giving u is to compensate for the probably $4-$5 delivery charge.
5. Cannot refund. From Rider’s perspective the order came in at 8+ and he delivered in less than <1h, fulfilling his job and being punctual.
   Choosing to order at peak hours, you are prone to waiting longer than usual regardless of the rider’s mode of transport but hey at least your food came.