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Friday, February 3, 2023
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WOMAN ORDERED FOODPANDA BUT NOT DELIVERED, HELPDESK SAYS “NOTHING THEY CAN DO”

I have very bad experience with food Panda. I ordered food last night. The status showing delivered after I waited for an hour, but the food was not delivered to me.

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I contact the helpdesk thru chat, the onky platform available. The staff picked up the issue and said will check but get hold for so long and finally said wait for 2-3 mins then after 10 mins, just ended the chat said technical problem.

I login another chat and pick up with opening and ended again. So i thought it’s really have system issue. I just follow up again and ask for refund.

the answer nothing they can do as it’s delivered to registered address despite knowing the fact I didn’t receive it.

The rider also didn’t call me if they can’t find address or whatever.

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I don’t have experience the food was not delivered to me before , means my address is correct recorded so why this time penalised me for their mistake?

So they can just put status delivered , the customer didn’t receive it , it’s not their problem??? It’s kinda cheating case for me.

Please be careful using Pandafood. For me, I will ban this platform and will never use them anymore..

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