I have very bad experience with food Panda. I ordered food last night. The status showing delivered after I waited for an hour, but the food was not delivered to me.
I contact the helpdesk thru chat, the onky platform available. The staff picked up the issue and said will check but get hold for so long and finally said wait for 2-3 mins then after 10 mins, just ended the chat said technical problem.
I login another chat and pick up with opening and ended again. So i thought it’s really have system issue. I just follow up again and ask for refund.
the answer nothing they can do as it’s delivered to registered address despite knowing the fact I didn’t receive it.
The rider also didn’t call me if they can’t find address or whatever.
I don’t have experience the food was not delivered to me before , means my address is correct recorded so why this time penalised me for their mistake?
So they can just put status delivered , the customer didn’t receive it , it’s not their problem??? It’s kinda cheating case for me.
Please be careful using Pandafood. For me, I will ban this platform and will never use them anymore..