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Friday, March 1, 2024
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WOMAN PAID $6.80 FOR JAPANESE BENTO @ SGH, “SO SMALL LIKE KINDERGARTEN MEAL”

On Friday, February 2, a customer named Roi Roi took to the Complaint Singapore group on Facebook to express his disappointment with a meal set he ordered for $6.80, likening the portion to that of a kindergartener’s meal.

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The Complaint

Roi Roi shared his dissatisfaction with a meal set ordered from a Japanese and Korean food stall near the SGH (Singapore General Hospital) Block 4 food court.

In his post, he posted a picture of the meal, highlighting the perceived small portion and comparing it to a kindergartener’s meal. Roi Roi questioned whether such practices were intentional loopholes for food establishments to deceive their customers.

He particularly emphasized the disclaimer on the food sign, stating, “Picture (on their menu) is for illustration only,” suggesting that it might be used to justify discrepancies between the depicted image and the actual portion received by the customer.

Specifics of the Complaint

Roi Roi’s discontent extends beyond the portion size. He specifically mentions the miso soup, claiming that it lacks miso, a key ingredient. In the comments section of the post, he discloses that he paid S$6.80 for the meal, expressing his disappointment with the perceived lack of value for money.

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The customer’s post not only sheds light on his individual experience but also raises broader questions about transparency in the food and beverage industry.

Establishing Fair Practices

The incident serves as a reminder for both food establishments and customers to establish fair practices and expectations. Clear communication on portion sizes and accurate representations of meals can contribute to a positive customer experience and avoid potential misunderstandings.

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