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Saturday, December 3, 2022
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WOMAN PLACED ONLINE ORDER, RECEIVED WRONG PARCEL WITH DIFF NAME, DATE & ADDRESS

Facebook user Piyo Pyo shared how she made an online purchase from Watsons and had her parcel delivered by Ninja Van.

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The delivery person allegedly left the parcel outside her door without ringing her doorbell, and when she checked the parcel, realised that it was the wrong parcel with a different recipient name, address and tracking number.

Here is what she said

Made a purchase from Watsons online and requested for home delivery. Parcel was delivered by Ninja Van Singapore, and was left just outside my door, with no attempt of ringing my doorbell.

When I saw the notification that my parcel has been delivered, I opened my door to check, indeed, parcel left right outside my gate. I quickly opened up the parcel as I needed the items rather urgently, and realised that contents are not what I ordered. Then I realised a wrong parcel, with a different name, different address, different tracking number, parcel is being delivered to me!

Immediately, I contacted Ninjavan online customer service and was told they will do an internal investigation and will revert back as soon as they can.

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Likewise, I also contacted Watsons and was advised to submit an online form to their customer service.

Few days past, nothing from Ninja Van, and Watsons took a super long time to revert my email, stating in their system, my order from Watsons was already delivered.

They just cannot understand what it means by wrong parcel was delivered to me. Instead of delivering my watsons parcel, Ninjavan left a wrong parcel at my door!

I am stucked with a box of useless items that was ordered by another innocent customer, from Shopee. How is it that my Watsons box becomes Shopee in the first place? Ninjavan is now being asked to collect the wrongly delivered parcel from me. Then what about my Watsons parcel?

Will really think twice before ordering from Watsons online again. They are not keen on after sales service apparently.

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