Facebook user Orange Cheng, shared how she visited a handphone shop at Boon Lay Shopping Centre to repair her phone’s cracked screen.
However, when she returned home, she noticed that the quality of the new screen wasn’t the same as the one that she was shown.
And her phone’s screen started deteriorating, with blue and purple blotches appearing on the screen.
She alleged that the shop’s technician had refused responsibility for the cracked screen and blamed it on “hard objects” in her bag damaging the phone.
Here is what she said (SIC)
I went to the stall to repair my cracked LCD on 4/8/2022, there were only two people working there, one man and a woman.
The man who was the technician asked me whether i wanted to do the normal or the better one which cost either $130 or $180 respectively.
I chose the better one. He didn’t issue me any receipt and warranty, as I was in a rush I forgot to collect from him.
When I reached home, I had already noticed that the quality of the screen was not as mentioned as the better one which I had experience in repairing LCD before.
The sensitivity of the screen and the colouring of the screen started getting from bad to worse till I went back with my husband and baby on 9/8 as I stayed far away.
The man was so dishonest and refused the responsibility for the quality of the screen and said I put it in my bag or pocket perhaps being weighted on by other hard objects.
The problem is my bag doesn’t have any hard objects. And he doesn’t want to admit the LCD he used is of poor fragile quality.
I am super disappointed with this shop and their poor service. It is a hard lesson to learn.
Hopefully, if anyone of you patronise this shop and use their service, please ask properly for their warranty period and receipt. However, i don’t recommend anyone to use their service at all.