Facebook user Koh Eunice shared how she used her PayNow account to top up her Shopee Pay wallet, and the transaction went through and money was deducted form her bank account.
However, the money was not credited into her Shopee Pay wallet, and she allegedly waited 1.5 hours to speak to a Shopee agent who purportedly ignored her halfway through the chat.
Here is what she said (SIC)
Beware of topping up Shopee pay wallet using paynow.
Topped up my shopee pay wallet on 9 Sep using paynow – the transaction went through and money was debited from my bank account, but was NEVER credited into the Shopee pay wallet.
Shopee customer service is also atrociously bad – queued 1.5hours to chat with agent but the agent decided to completely ignore me midway through the chat – very rude and unprofessional. They reverted the next day acknowledging the issue was their fault but I could only receive a refund in 5 business days. This issue arose because of their buggy system, but I have to tank all the consequences, including forfeiting Shopeepay only vouchers that I had bought to use on 9.9 but would have expired by the time they finally finished taking their own sweet time refunding me back my money. Emailed them to ask if there will be refund for these forfeited vouchers, received a copy-paste templated reply filled with trite hollow statements that did not address my request at all -.-
This issue with top-ups via paynow failing to be rightfully credited is a super common issue and you only need to look at the ShopeePay fb page to see the dozens of reviews from customers affected. Shopee should really stop trying to promote shopee pay and remove the unfair $1 admin fee for credit card top-up if it is unable to ensure the reliability of its fintech services. Only use Shopeepay if you are willing to take the risks of your money disappearing during top-ups and the stresses of dealing with their utterly useless customer service.
