A woman shared how she bought a new air purifier back in February, and it broke down after she replaced the filter in June.
A technician went down to check on the issue but couldn’t fix it, and she was then given another unit as a replacement.
She then replaced the filter 4 months later and the same issue happened again.
Here is what she said
Lousy after service. I gave them till today COB to reply on my issues and they did not.
Anna the customer service leader, you fail in your job and promises to consumer.
Bought the air purifier in feb and replaced the filter in June. The Smart Life app was unable to reset the filter to 100%. I WhatsApp them and tried many ways according to the provided instructions. Nothing could fix it.
The technician come down and he too can’t rectify the issue and I was given a brand new unit as replacement.
4 months later in Oct, I replaced the filter and the same issue occurred again. I WhatsApp them again and get the same replies of doing all the reset, delete, dl the app, on and off the unit for a whole night. Nothing could be fix to solve the problem. The technician came down and he too could not sync the unit to his phone and left with the unit unable to sync to my phone.
They even could blame because I’m using iPhone. Later, they concluded that it’s glitch in the app that they will take time to rectify it. So I will have to bear with it.
This is not acceptable. Now I’m stuck with a unit that is not functioning. It’s sitting as a white elephant with no purpose.
I given them till today to reply me for my refund or replace a new unit with no answer.
The most lousy after service and consumer have to bear the defect which they failed in their quality check.