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Saturday, December 10, 2022
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WOMAN’S FOODPANDA ORDER MARKED DELIVERED BUT SHE DIDN’T RECEIVE ANYTHING

Never ever would have thought I could be one of the victims through foodpanda

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Ordered 4 Koi drinks from foodpanda platform at 3.37pm today and my order was marked as delivery at 4.03pm even though I did not receive my 4 Koi drinks?

Could not contact the rider once your order has been delivered hence I have to contact the live chat agent through the app.

Spoke with 2 agent from live chat and also on FB chat and all are not helpful at all with all the copy and paste template.

Was informed that they could not refund me after throughly reviewed the details of my case. Ask them if the rider has send to the wrong unit and the first agent replied that the rider had pass my drink to a person and ask me to check if anyone has collected on my behalf?

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I was at home the whole time and no one ring my doorbell. Since no doorbell was heard I did not even open the door so how did the rider manage to pass to the person?

My husband also did not open the door so does the person even exist cause only me and my husband lived in the house?

They ended the chat before any resolution was given and I could not contact them again thought the app. So I paid foodpanda, nothing was received and yet refund could not be processed?

Has anyone encounter this issue before and how do I resolve it? I believe I saw a few articles awhile ago that some customers are affected like my case and foodpanda refused to process the refund.

I do not think this is fair to your customer. If you do not want to refund me then I should at least receive my order?

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