A Facebook user, Agnes Ho, shared how her mother who suffers from dementia was allegedly dumped at the wrong stop by the taxi driver.
Here is what they said
COMFORT DRIVER OF *license plate redacted* DUMPED MY DEMENTIA MOM AND NEW HELPER AT WRONG DESTINATION.
Booked a Comfort cab *license plate redacted* to send my 88yo dementia mom and new helper to aunt’s house for lunch but the irresponsible driver dumped them at a wrong destination and left.
He was supposed to drop them off at Blk 7 Toh Yi Drive but he dumped them at Toh Tuck Drive instead.
I monitored the journey on my mobile and noticed that the driver took a longer route before he went on to PIE.
The car ended somewhere near Toh Tuck Drive. I could not reach the driver on his mobile via the phone app, so I contacted the Comfort Call Centre.
The operator contacted the driver and reverted saying that he did drop my mom and helper off at the intended address. I told the operator to look at the route in their system and check where the ride ended, then she admitted it was wrong.
My cousin and I walked to Toh Tuck area to search for the missing persons, and finally found them seated at a bus-stop.
The driver charged me $30.33 for the journey. To the driver — “Do you have any conscience at all?”
Source: Agnes Ho