A woman shared how she performed a software update on her Samsung flip-phone, and it then got damaged after that.
She said that the screen would go black when she closes the phone, and it wouldn’t turn on when she opened it back up.
She brought the phone to the Samsung service centre in Vivo City and was allegedly charged $400 to fix the problem.
Here is what she said
My Samsung flip 3 5G phone was in good working condition. After samsung software update it damage my phone!
The screen will go black when the phone is closed and will not turn on when the phone is open. Had to click many times at the side button for the phone screen to turn on!
Went to Vivocity samsung service center and they charge me $400+ to fix this issue!
Is this a gimmick to damage the phone through your software update to make money out of repair! It was the software update that damage my phone and yet one had to pay $400+ becasue of the software problem!
Is this a scam???
Not the only case
I’m so disappointed by Samsung . As it happen so sudden .request to update software. Endup become 1 green line on screen..
Booked appointment and when down to plaza sing Samsung care, i also saw 1 guys getting this issue after update software got line in the screen but best he got warranty but still need to pay labour fees.
FOR ME NOT SO LUCKY staff told us this is not within their fault. She told us we have to paid 398 for the screen repair. .. oh gosh .
If I Don update software I won’t have this issue .now turn out like tat I need to spend 398 to repair due to Samsung mobile update software…
This is unacceptable but what we can do they refuse to repair call police come also no use, only fb live video maybe can help haha but I nvb do it …
I did see on some website about this green line issue. I assume alot ppl got this problem I really Hope Samsung Global can handle more for this issue.
Your phone now cost more then 1k not $100 i don think alot ppl willing to pay this screen repair when it turns our to be yr software issue.