Facebook user Sajitha Nair shared how she used Speedpost to send parcels to herself from Singapore to the US, and one of her parcels went missing.
She said that she tried to track it online but to no avail, and tried to reach out to the customer service and was told by an agent that the duty manager was “busy” and that she would escalate the issue.
However, Nair said that there has been no response to date despite her numerous enquiries.
Here is what she said
In April, I used Speedpost to send parcels to myself from Singapore to my shipping agent in USA. I moved abroad and had to move my personal items.
Three of four boxes arrived and one box is completely missing.
Last update online was 9 April, when it was moved out of the Speedpost facility to the shipping hub.
Since then, no news. Tried tracking it online and no news. Spent hours on the phone calling the customer service and few days ago managed to get connected to a representative who said the duty manager was busy and she will escalate the issue and send me an email; no email to date.
I have sent numerous “forms” online and always get a ticket number and zero response thereafter.
Does anyone know anyone at Speedpost who can help me sort this out? The box contains personal and sentimental items. I am beginning to suspect that my box has been stolen before it reached the vessel. I need answers.