A netizen was shocked after her phone line was cancelled by another man who is not authorised to do so.
Here is the story:
This morning my Starhub phone line was down with no signal at all. Upon verification with the Starhub call centre, I was shocked to be informed that I had called in early this morning to terminate the line.
The agent even keeps emphasizing that termination was done with verification and per call instruction. I am pretty sure that the call was not done by me. After further insisting to check, I was told that the termination was from Mr Chan.
My question to Dear Starhub:
1) The phone line is registered under my own name which is a female name, how did Starhub let Mr Chan terminate the line when he was a guy??
2) For this kind of serious security breach issue, StarHub needs to take 3 days to investigate and to get back to anxious customers??
It makes me worry much about the security breach from StarHub for such ridiculous error and doubt on sincerity from StarHub to investigate and prevent for future occurrence for the benefit of your customers. I still waiting for the agent to get back to me.
Should Starhub be looking into this seriously!