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The world of online commerce offers convenience but comes with its own set of risks, as evidenced by a distressing incident in 2022.


A four-month-old baby boy experienced a “moon face,” a distinctive facial appearance linked to Cushing’s syndrome, after his mother applied an Internet-purchased skin cream.

The seller, identified as Malaysian S-Pass holder Chin Sook Yee, 30, faced legal consequences, being fined S$18,000 on 1 February for her involvement, according to Lianhe Zaobao.

The Genesis of Star Cream Sales

Chin Sook Yee embarked on the sale of a product known as ‘Star Cream’ (星星膏) on Shopee in September 2020. The court documents unveiled a progression in her sales strategy, extending to platforms like Carousell and Facebook, with product prices ranging from S$60 to S$118.

Between January and May 2022, the baby’s mother purchased Star Cream from Chin on four occasions. Despite the removal of Chin’s listings by various online platforms, she persistently relisted the product, notably lacking essential information such as instructions or ingredients on the product bottles.


Legal Ramifications

In November 2023, Chin faced legal action with 11 charges of selling poisons without a license under the Poisons Act. Although she pleaded guilty to three charges, the court took the remaining charges into consideration, ultimately resulting in a fine of S$18,000.

Prosecutors emphasized that Chin demonstrated a concerning lack of knowledge about the product she was selling, failing to conduct due diligence. Despite her limited understanding, Chin continued to assert in her listings that Star Cream did not contain steroids.

This incident highlights the potential hazards associated with purchasing products from unverified sources online. Authorities urge consumers to exercise caution and prioritize products adhering to safety standards, especially those intended for use on infants and young children. The importance of due diligence and awareness in online transactions cannot be overstated, aiming to safeguard the well-being of individuals and prevent unfortunate incidents.

HSA’s Press Release on The Incident


The Health Sciences Authority (HSA) is alerting members of the public not to purchase or use ‘Star Cream (星星膏)’, which led to Cushing’s syndrome (a serious medical condition caused by prolonged use of steroids) in an infant. Contrary to its claims that it contained “all natural herbal extracts” and “no steroids”, HSA’s analysis
of this product revealed that it contained two synthetic medicinal ingredients including a potent steroid.


2 ‘Star Cream’ was sold on local e-commerce platforms (Carousell, Shopee) and a social media platform (Facebook). HSA has worked with the platform administrators to remove the affected listings and investigations are ongoing. Please refer to Annex A for photos of the product and Annex B for more information on the medicinal ingredients found in it.

Use of ‘Star Cream’ led to serious adverse reaction in infant

3 A four-month-old infant, who had ‘Star Cream’ applied on him for diaper rash since he was two weeks old, was hospitalised due to steroid toxicity. He presented with persistent vomiting, abnormal eye alignment (convergent squint) and a bulging fontanelle (the soft spot on top of a baby’s skull), consistent with signs of increased brain pressure. Further investigations by the hospital confirmed the diagnosis of Cushing’s syndrome due to steroid toxicity. Although he has been discharged and is recovering at home, he will require long-term follow up to monitor the side effects of steroid toxicity.

4 The infant’s parents had bought ‘Star Cream’ online following the recommendation of their confinement nanny. The product was marketed as a homemade cream containing natural herbal extracts, with antibacterial and antifungal properties and claimed to have “no steroids”. It was advertised to be “suitable for all skin types”, including skin conditions such as acne, eczema, mosquito bite, psoriasis and skin ringworms. There were also multiple consumer reviews on the e-commerce platforms regarding its quick relief of various chronic skin conditions.

5 HSA detected clobetasol propionate (a potent steroid) and ketoconazole (an antifungal) in several samples of the cream. These ingredients can pose serious health risks, especially in infants and children, if used without medical supervision. The seller is currently assisting HSA in its investigations.

Advisory to parents and consumers

6 Parents and consumers are advised on the following:

  • See a doctor as soon as possible if your child or other family members are using ‘Star Cream’ as it contains potent medicinal ingredients. Sudden stopping of the cream without medical supervision may result in worsening of underlying skin conditions and other serious withdrawal symptoms such as fatigue, confusion
    and low blood pressure.
  • Exercise caution when purchasing products for use in babies and children, including those that are applied on the skin such as creams, as they are more vulnerable to suffering serious adverse effects. Potent ingredients added into the creams can be absorbed into the body and cause adverse effects. Consult a doctor if your child requires prolonged use of products intended for treatment to ensure that these products are appropriate.
  • For online purchases of such products, only buy from reputable pharmacies and retailers’ websites or those with an established retail presence in Singapore.
  • Be wary of products that carry testimonials on quick effects or claims such as “all natural herbal extracts and no steroids”. They can contain potent ingredients that can seriously harm your health, and these testimonies often cannot be verified.
  • Advisory to sellers and suppliers
  • 7 All sellers and suppliers must stop selling ‘Star Cream’ immediately. HSA will not hesitate to take stern enforcement actions against anyone who sells and/or supplies products found to be adulterated with potent medicinal ingredients. Sellers and suppliers who are selling ‘Star Cream’ are liable to be prosecuted and if convicted, may be imprisoned for up to 2 years and/or fined up to $10,000.
  • 8 Members of the public who have any information on the sale and supply of ’Star Cream’ may contact HSA’s Enforcement Branch at Tel: 6866-3485 during office hours (Monday to Friday) or email: [email protected].

    9 JUNE 2022
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