A Facebook user, Esther H M Lim, shared on the Facebook group Complaint Singapore that her friend’s home experienced a power trip during a heavy rain.
She then engaged a contractor to fix the problem and was overcharged.
Here is what she said on Facebook
AWARENESS:
Has anyone engaged services from TOPMARKET SERVICES before and has been overcharged ridiculously?
My friend’s flat power trip during a heavy rain, she tried to switch back “jumped” switches in the circuit box inside her house but still no electricity, forgetting that there is still one main circuit box outside her house that needs to be checked.
In her desperate state of thinking her whole house won’t have any electricity, saw her fridge magnet and called for TOPMARKET SERVICES to check.
Patrick Lee from the company comes and examines the circuit box and claims that the RCCB and MCBs are damaged and need to be replaced after examining. Asks him about the costs and is quoted S$480, asks him for discounts and asks him why this cost is so high when the costs of RCCB and MCBs won’t cost more than S$100 after checking online.
On hearing this, without waiting for approval for the replacement job to be done, he just goes ahead with the replacement job in the midst of the negotiating chaos, tone of voice also changes, starts to raise his voice, grumbling in his loud voice that this job is not easy with so many messy wires underneath, the spoilt ABB switches are lousy, screws need a lot of strength to unscrew etc and he is sweating profusely for the replacement job and he is not earning much for this job. In the end, all he took is less than 20 minutes for the replacement job to complete.
After the switches replacement, he then goes to switch on the “jumped” switches at the main circuit box which he did not do so purposely at first which he should have done even before he even goes to check the other circuit box if he is honest.
Are those switches in the picture really that hard to replace and need S$480 in total for the supply and replacement of the switches?
Search through this group and seems like this is not the first time that this Patrick Lee has raised his voice in a very unprofessional way when asks why repairs or replacement charges are being charged so high.
My friend feels so heart pain, so angry with herself and sad now for paying S$480 to this unprofessional vendor with his unscrupulous ways to earn money and her RCCB and MCBs switches may not be damaged and need to be replaced after all in the 1st place.
