A deliveryman reportedly failed to deliver his parcels at Block 535 Serangoon North Avenue 4, and abandoned the packages at a lift lobby.
SingPost has since taken action against the contractor, according to STOMP.
A resident of the block, Sanjay, told STOMP that he had spotted two packages that belongs to a neighbour at the lift lobby on 21 July at about 9pm.
He said that the parcels “were just dumped” at the lift landing on the 12th storey, and he then took photos of the parcels, showing that they were meant for someone on a lower floor.
Sanjay then reported the matter to SingPost as an “act of public spiritedness”.
According to STOMP, the delivery person is reportedly a third-party contractor, and a spokesperson for SingPost told STOMP that “This is an unfortunate and isolated incident where one of our newly engaged contractors had not completed the delivery of two parcels.”
They added that they have engaged additional new contractors to support their parcel deliveries as they are currently going through a manpower crunch.
SingPost also added that disciplinary actions have been taken against the errant contractor and that they will “step up” on the service standards of their contractors.
They also added that they will “continually monitor” the performance of their parcel ambassadors to make sure that parcels are delivered in a timely and secure manner to customers.
Source: STOMP