Facebook user Joyce Ang shared how she took her $1,000 Louis Vuitton shawl to a dry cleaning shop at IMM, and it was allegedly returned to her in a damaged condition.
She also alleged that the shop only offered her compensation of $35.
Here is what she said
I had send a Louis Vuitton Shawl on behalf of my boss for dry cleaning at Mr Jeff IMM outlet on 17/10/22. I went to collect on 28/10/22.
During collection , I checked the shawl and found that the threads on the shawl were coming out from the shawl and there are patches where the graphic is already not in order.
The staff did not informed of the fault they had caused to the shawl. This matter has not resolve till now.
The manager of this outlet claim this is the sign of wear and tear and they can only compensate $35 for this $1000+ shawl .
If this is wear and tear , We ourselves would have know when we send in for dry clean. Although they try to put the thread back , the shawl wil not be as good as what we originally have. The thread will eventually become loose again.
Is a terrible dry cleaning service.
Source: Joyce Ang on Facebook