A netizen shared that he had ordered some Kentucky Fried Chicken (KFC) via GrabFood, and his order was placed outside a shopping mall.
According to STOMP, the netizen had ordered KFC via GrabFood on 20 January at about 4.45pm, purportedly from the Bukit Timah Shopping Centre outlet.
He said that the delivery rider left his food outside the shopping mall near the public walkway, then took a picture of it as “proof of delivery”.
Seeing as his order was marked delivered, he went out to see if his order had arrived, but his food wasn’t there at all.
He said that his order was not even placed outside his home or even along the walkway of his home, but at the shopping mall.
He called out Grab and asked them to educate delivery riders that their orders can’t be placed anywhere and that he hoped the delivery rider gets punished.
He said “because of him, we put many good delivery guys in a bad light,” adding that he has also reported the incident to Grab.
Netizens’ comments (SIC)
- Isn’t this just a company’s protocol, when there’s no unit number and customer is uncontactable, even after waited for 15minutes, calling countless times.
- the story is incomplete – so what address did the buyer of the food give to GRAB ? we need to have both sides of the story
- How can a shop with no one to attend to? 4.45pm is still business hour. Need to hear what grab say at their side.
- It seems a short cut to dispose item for delivery. Whatever transpired between the customer and delivery is unknown that yet to be distinguished exactly.
- Both parties are at fault , customer knows he Order food and he should be ready or answer to call when time is near in case of any event , delivery also got wrong , when he see the ordering without address should also called or massage customer in advance to find out more than only upon reaching than start action.
Company also needs to ensure all delivery went smooth and act upon unforeseen circumstances arise than keen on listening to answering machine with choice of options. Please don’t forget without customer ordering and without delivery guys doing delivery the same time , there’s no income or profit towards company.
It’s an hand on hand win win situation for all if it’s really works.
Let’s all stop pointing finger to one and others and move on in life , not happy with the platform than next round try others or get your own meals yourself , it’s not the end of the world.