Facebook user Jie Jun Wu shared how he had paid $10.10 for a sim card replacement from Giga, a fully digital mobile service provider from Singapore.
He was told that someone would contact him within 3 working days to arrange for the delivery but received no calls or messages, and he then reached out to the Giga customer care for help.
The customer care then arranged for a delivery on Tuesday 9am to 12pm, but we waited until 11.30am before reaching out to Giga again, who then told him that there was no delivery scheduled for him.
When he asked them why there was no delivery when it had already been arranged, the customer care agent told him that “I don’t want to answer that”.
Here is what he said
Warning to anyone that wants to give Giga a try or wants to use their sim replacement service.
On Sunday 4pm I requested a sim replacement and paid $10.10 for it. ONLY afterwards I received an email saying someone will contact me within 3 working days to arrange the delivery.
So yeah if they decide to contact me on the third day, Wednesday, for next day delivery I will have no SIM card until Thursday and we all know how important a SIM card is nowadays.
So I waited until Monday 4pm and did not receive any update on it so I decided to wahstapp Giga customer care on the issue and they arranged Tuesday 9-12 delivery for me as per the screenshot.
But on Tuesday at 11.30, I have not received any update on the delivery so I messaged them again and to my horror they said there isn’t any delivery scheduled for me.
They showed 0 sense of remorse for their mistake and just kept saying the only they can do is to arrange the delivery for me Tmr.
They even said they don’t want to answer my question on why my delivery was cancelled. I wonder what kind of micky mouse organisation I’m dealing with that provides such a level of customer support.
Throughout the entire conversation, no apology was made. Use Giga at your own risk.
