Losing luggage can be a traveler’s worst nightmare, and for one man, his recent flight from Jakarta to Singapore turned into a frustrating ordeal when he discovered that his luggage containing $3,000 worth of items had gone missing, according to a report by Shin Min Daily News.
The traveler, Mr Xiao, boarded AirAsia flight QZ264 with his family on June 5, heading back to Singapore from Jakarta. After arriving at Changi Airport, they patiently waited for their luggage at the designated belt. However, after a 20-minute wait, they realized that Xiao’s medium-sized black luggage was nowhere to be found.
Xiao expressed his distress over losing valuable items. The luggage contained perfumes and souvenirs he had purchased during his trip, amounting to approximately $3,000 in value. Xiao immediately approached the lost and found counter at Changi Airport to seek assistance.
To Xiao’s dismay, his attempts to report the missing luggage were met with an unhelpful response. Allegedly, a counter staff member reprimanded Xiao, threatening to involve the police due to his raised voice. The emotional distress caused by the situation likely contributed to Xiao’s frustration. However, he felt that the staff member failed to comprehend the gravity of his concerns.
Eventually, the staff directed Xiao to file a lost and found report, assuring him that he would receive a response within a week. Despite waiting patiently, reaching out via phone and email, Xiao received no communication regarding his missing luggage.
AirAsia eventually contacted Xiao, but their message delivered disheartening news: they were unable to locate his missing luggage. In an attempt to provide compensation, the airline offered him US$180 (approximately S$243). However, Xiao found the amount to be inadequate and declined the offer. Given the substantial value of the lost items, the compensation offered seemed unjust.
According to AirAsia’s official website, passengers who experience such incidents are encouraged to contact the airline’s customer service for assistance.
A spokesperson for CAG also added that Xiao should reach out to AirAsia regarding his missing luggage, and that they would need more information about the counter staff’s alleged rude attitude before they can investigate further.