Grab Driver Allegedly Asked Passenger For S$2 After Offering Wet Tissue, Wouldn’t Let Her Leave Until She Paid
A Grab passenger has gone viral after claiming that a driver charged her S$2 for a wet tissue he had offered during a ride, before allegedly refusing to let her leave the vehicle until payment was made.
Singaporean model Fiona Fussi shared the incident on TikTok, describing it as one of the most unpleasant ride-hailing experiences she has ever encountered.
According to Fussi, she had been dealing with a runny nose during the journey and asked the driver if he had any tissues available.
She claimed the driver initially replied with a blunt “No”, leading her to assume none were available.
Driver Later Offered Wet Tissue
Several minutes later, the driver allegedly told her that he did have wet tissues.
Believing it was simply a kind gesture, Fussi accepted the offer and used the tissue.
However, things reportedly took an unexpected turn when they arrived at her destination.
Fussi alleged that the driver turned around and requested S$2 payment for the wet tissue.
She said she was caught off guard as there had been no mention beforehand that the tissue was being sold.
“It’s not about the S$2,” she explained in her TikTok video. “It’s the principle. If you’re charging for something, you should say so before offering it.”
Claims Driver Locked Doors
@fionafussi Anyone else have experienced anything like this with @Grab Singapore @TADA SG @Gojek Singapore #badcarride #badservice #grabsingapore ♬ original sound – fionafussi
The situation allegedly became even more uncomfortable when the driver refused to let her leave the vehicle immediately.
According to Fussi, the car doors remained locked until she paid the requested amount.
She described the experience as stressful and questioned whether such behaviour was acceptable.
Her video quickly attracted attention online, with many social media users expressing surprise at the allegation and debating whether passengers should be informed upfront if an item carries a charge.
Grab Responds To Viral Video
Following the video’s circulation online, Grab publicly responded in the comments section.
The company apologised for the experience and requested that Fussi send them her booking details via direct message so the matter could be investigated further.
Fussi later appeared to acknowledge the response by liking Grab’s comment.
At the time of writing, Grab has not publicly disclosed the outcome of its investigation.
The incident has sparked discussion online, with many netizens saying the issue was not the S$2 itself, but the alleged lack of transparency and the claim that the passenger was prevented from leaving until payment was made.
Would you have paid the S$2?