Take note if you’re planning a holiday with AIRBNB in Europe: PLANNED ROBBERY BY HOST IN MILAN – SGD15K STOLEN IN THE ROOM
HOST: Flats Collection
PLATFORM: Airbnb
On 1st November 2019, we came back to our Airbnb apartment at night only to found out that all branded items that we purchased during our trip were gone, including the luggage itself. Another 2 luggage were flipped through and all our luxury bags, shoes and shades were stolen as well. Plus another 3 paper bags of luxury goods left were missing as well. All the items have cost us a total worth of SGD15k.
The best part was, the door wasn’t forced open. The burglar obviously had the keys to access to the apartment! We made a report to flatscollection and police on the same day. As promised over the phone on 1st November 2019, flatscollection helpline staff mentioned to call me back on 2nd November 2019 regarding to our losses and refunds of the stay. However, till today (15th November 2019) we are back in Singapore and we have yet to receive any calls or even a reply from flatscollection.
What’s fishy is that there is no surveillance camera in the apartment floor, lift, and lobby at all! There is no way for us to find out what happened to our stuff and of course, we will never get back our belongings.
I couldn’t help but wonder if this happened a lot in Europe. They couldn’t care less about what happened and all I asked was a refund to our apartment because we moved out right after the robbery happened as we did not feel safe at all there.
Action was taken: A police report was made after we found out about the robbery on 2/11/19 0145am.
