My beloved doggy’s ashes was sent back to us from Pets Cremation Center today. His urn was sealed with silicone, which I cut through, and I found this packet of white substance. It resembles flour. It is uniform in texture and in color. This does not look anything like cremains.
I called them to enquire, and they immediately started yelling and screaming that the ashes were “crushed into powder”. Feeling completely devastated.
Edit: This company is the very same company that appeared in the news a few years ago. They go by many names: Express Pet Cremation, Singapore Pet Obituaries. I filed a police report, and the police advised me to get a lab test.
Unfortunately, I have also been in touch with the person who lodged the complaint in the news article, and he told me investigations were dropped and he was advised to file a civil suit instead. The lab test is very pricey (several hundred dollars), which I am hesitant to proceed with if the investigations by AVA and the police are just going to be dropped, like in that person’s case.
Please do be careful when engaging such services! — feeling sad.