I am not writting this article to gain any sympathy, there is no point doing so. I would like to reveal the mishandling of the case and action taken by Grab company.

My elder brother committed suicide on 19 June 2018. He was working as a Grab driver.

He joined Grab as a private car driver in 2014 during Grab’s early start up days.
Grab has grown to be quite a successful company now, even Temasek Holdings hold shares in it. I emphasise ‘Temasek Holdings’, which is a state owned company, which means the Government has a share in it.

Grab is a success in a financial sense, however in the morale sense, it is a total failure. Allow me to share the experience regarding the full incident.

On 15 June 2018, a passenger had made a police report and a complain to Grab for outrage of modesty. My elder brother picked up 2 passengers, 1 alighted in Choa Chu Kang and the other alighted in Woodlands.

The complain and allegation was made by the 2nd passenger.

Grab investigation team called my brother in for an interview, and the investigation officer asked if he did anything, he mentioned ‘no’ , and that it was a ‘false accusation.’ The investigation officer fired him from the job as a driver. He asked the investigation officer, if he clears the case with the police, can he continue driving, but the officer said ‘no.’

The point i am making is, the police had not interviewed him nor made any charge in the law court, so why did Grab fire him without an investigation made?

Their “investigation” is just by listening to customers, as customers are always right. Many Grab drivers will agree with me on this, how many of you got suspended for a few days just because customers complained?

With Grab’s incentives dropped and a 20% cut from the passengers’ fare as commission to Grab, many drivers would have faced financial difficulties. They have families to feed.

My elder brother felt that being fired out of nowhere would bring more financial difficulties to himself and his family. He committed suicide so that his family could get an insurance payout.

I went to Grab’s HR department and Invrstigation department thrice, but they brushed off the incident. 2 staffs who claimed to be the head of the investigation team ascertained that Grab did their investigation proper and that led to the firing off my brother. I repeat it was not a suspension, it was termination, without first clearing the case with the police.

This is so much for financial gains and neglecting morale values.

I urge the Grab drivers, do not waste your life away slogging for an immoral company.
For such an income, there are many safer jobs out there. This ensures your family ricebowl as well as your safety.

These poor babies currently reside in a vacated factory and is only fed by a worker who hardly can make ends meet. The person who reached out to us is also at her wits end as many AWGs are not able to help. Every second, these pups are also in danger as the area is ply with heavy vehicles.

CDAS focuses mostly on chained or confined dogs and have limited resources too. But every now and then, it saddens us when we come across pups in such a plight.

Let’s all share this post and hopefully these pups get some help?

Pls pm us if anyone is interested to foster or adopt them. We will direct your interest to the rescuer.

https://www.facebook.com/ChainedDogAwarenessSingapore/posts/2006586162686517

We have been waiting at Gate area 215 and there were 3 officers sat at their counter. Shouldn’t they have the courtesy to check with us if knowing there are 3 persons still missing to board? There’s no security check being conducted and the flight just left us at the airport!!!!

We questioned the officers and ended up Ms Josephine Cheung raised up her voice on 3 of us. We were totally annoyed by her attitude towards us.

I called 3 times to Scoot office and spoke to 3 different officers, trying to get help at the soonest possible. Surprisingly and being so disappointed there was no help being rendered to us.

We seriously felt that we should not be deserved for such a bad service from Scoot. Alvin who was the manager just told us to pay to arrange another flight back?!!! There’s nothing much if he could do and may go ahead to lodge a complaint.

Told me he will check and get back to me at his soonest possible, ended up what I found out from my follow up call from another customer service officer was HE WENT FOR HIS BREAK and not available. We are being left at Hong Kong airport with no assistance at MIDNIGHT!!!!

We are utterly disappointed with the entire encounters. Always hearing bad reviews and complaints for taking Scoots. Never expect that it was such a horrible experience!!!!

We strongly feel that the MANAGEMENT of SCOOT should look into the area of customer services and support! We demand the compensation for our monetary, time and emotional loss for this incident.

The bigger problem came to the flight attendant service. I “booked the cook” for all my flight meals when it was available. On NONE of the flights were any of the flight attendants aware that I had pre-ordered my meals (very disorganized). They always asked me what I wanted to order and I had to remind them that I had booked the cook. Even on one flight, the same flight attendant was very forgetful and asked me 2-3 times what I wanted to order. On my last leg back home (Seoul to LAX), same problem occurred, but this time they completely forgot to serve me breakfast (despite being awoken almost 4 hours before landing).

They served me the preliminary stuff but then I sat for another hour with no meal served. I went up to one of the flight attendants, and she notified me that she accidentally gave my pre-ordered meal to someone else. However, 10 minutes later, she came out with my correct meal, which tells me she simply just forgot to serve me. The head flight attendant was apologetic and offered me a 100 Singapore Dollar voucher to use on in flight shopping, which did me no good as the shop on the flight had already closed.

He told me it was good for one year, but I have no idea if I am going to take another Singapore Airlines flight within the next year, and especially not after this poor experience.

I just left the voucher on the plane as it did me no good.

This was such a terrible and disappointing experience. Singapore Airlines has definitely fallen behind in quality and service to other Asian airlines … you would be even laughed at compared to the Middle Eastern airlines.

https://www.facebook.com/singaporeair/posts/10156690795023679