The Competition and Consumer Commission of Singapore (CCCS) has begun taking the manicure chain, Nail Palace, to court for its alleged involvement in more than a case of unfair practices.
The manicure chain, has also rejected into going into the Voluntary Compliance Agreement (VCA) with Consumers Association of Singapore (CASE).
Numerous complains have also be filed against Nail Palace for years building up to the current legal suit.
Some of these complaints were targeted at the hard selling tactics which sales assistants from the chain employs.
The first court applications filed by CCCS against Nail Palace to the state courts was on 17 Dec 2021.
Nail palace’s refusal to enter VCA
CASE had previously flagged the manicure chain out for their hard selling tactics after receiving numerous complains from consumers.
40 complaints from these consumers were received within a short time frame from 1 Jan 2021 to 27 Dec 2021.
Most of these complains talked about the sales assistants’ hard selling tactics to get customers to purchase packages and products.
Due to all these, CASE had initially offered Nail Palace to enter into a VCA in an attempt to get them to stop their unfair practices and also to pay back all affected customers in 2019.
Nail palace however, rejected the invitation into the VCA and thereafter, CASE still continued to receive many complains against them.
CASE then subsequently referred Nail Palace to the CCCS for investigations.
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