Chicken Hotpot at Compass One was previously reported as using the school email of an NUS student and contacting the school after one of their students, Ms Koh Xiu Wen, had posted a review about their restaurant on her Douyin page.
The restaurant has since issued a statement on their Facebook, labeling Ms Koh’s video review as misleading and malicious.
They also claimed that they were doing their “due diligence” by contacting NUS to “ensure that it is not a scam or fake account”.
Here is their statement:
“We like to share our account of story with regards to a customer first complaining to us about snacks and bad attitude from our cashier.
Ms Koh Xiu Wen wrote to us using a NUS email and we did our due diligence check with NUS to ensure it is not a scam or fake account.
After writing to us, Ms Koh did not give time to the company to do its internal checks and proceed to post misleading and malicious video towards CHP.
As the damage have been done to our reputation, we have chosen to remain meek and focus on improving areas that we can do better.
However as Mothership have covered this story from Ms Koh instagram, we felt a need to share the dining experience and clarify certain misleading facts. (SIC)”
Netizens response:
Following Chicken Hotpot’s public statement on Facebook, the response from netizens have been largely negative and calling them out for “making excuses”.
One netizen even referenced Chicken Hotpot’s explanation of contacting NUS to make sure that the email was not a fake account, by asking the restaurant if they want to check with ICA if she is “legit” for writing her comment. (LOL)
