A netizen shared how he visited a restaurant at Balestier HomeTeamNS but was irked because he allegedly waited more than 40 minutes for his order.
He alleged that there were only 2 other filled tables at the time and that the staff were doing the delivery orders first rather than the customers who were physically present, expecting them to serve him first.
Here is what he said:
Definitely not a good experience Indulge Teppanyaki & Grill House Balestier HomeTeam NS. Waited more than 40 mins for the order to come even though restaurant only had 2 other tables filled.
They tend to do up the delivery orders first rather than the hungry customers who are physically there waiting for the food.
This is ridiculous and not recommended to visit! Furthermore, only had about 2 staff manning the place, 1 to cook and 1 to serve counter.
Netizens’ comments
- I don’t see why should walk in customers be given priority over delivery orders. It’s good that the restaurant makes the orders according to the timing that the orders come in, so it’ll be fair for everyone. One thing they could’ve done better is probably to inform you of the waiting time, but other than that I don’t see what’s the big issue here…
- How do you know that your order was before those delivery orders? Prioritising orders by order of time is a fairer approach than those who prioritize walk ins
- This same person will make noise again if he order online-why his/her order was so late.
